Archive for the ‘How not to write’ Category

Gobbledygook of the week

Friday, July 23rd, 2010

In a press release issued by a leading provider of “communication solutions”, a corporate spokesperson is quoted as opining:

“Online communities, enabled by social media tools, are having a transformational effect on enterprise communication, enabling stakeholders to access multiple information points on demand, choose their influencers and build global communities of engagement quickly and simply, and outside traditional corporate boundaries.”

Or as a normal person would say it . . .

“Increasingly, companies are talking to people online.”

Gobbledygook of the week

Monday, July 12th, 2010

Just rediscovered this wonderful piece of text in my file marked “Bad Writing”. If I recall correctly, it’s from a magazine that my local council sent to all the residents in the borough.

“Better information exchange mechanisms will be implemented and cross borough working encouraged in order to ensure better coordination of security activities, such as security patrolling and the effective collation of information relating to crime and any potential security threats to the area.”

In other words . . .

“We will work together to tackle crime.”

Audience awareness – FAIL!!

Wednesday, June 30th, 2010

In my last post, Who do you think you’re talking to?, I discussed how easy it is to fall into the trap of writing for the wrong audience. Here, I present five more instances of writers who are trying to please the wrong reader – everyone a real-life example. Don’t fall into the same traps as these writers! (more…)

Who do you think you’re talking to?

Monday, June 21st, 2010

As any good copywriter will tell you, nothing’s more essential than knowing your audience. Yes, accurate spelling and a half-decent grasp of grammar are important, but a mastery of the semicolon isn’t going to win you any more readers (it might even lose you some, if this blogger, with whom I tend to agree, is to be believed).

What matters is understanding what makes your reader tick – knowing what it is that gets her up in the morning or keeps her awake at night.

But if you’re a comms professional working in a large organisation, turning this knowledge into compelling copy can be a real struggle, because there’s so much pressure on you to write for the wrong reader. (more…)

Confused? I am now!

Tuesday, June 1st, 2010

One of my pet peeves is when graphic designers try to be clever and just end up making the copy look stupid (see “What happens when your designer has more power than your writer” and “Designed to annoy“). Here’s the latest example to offend my sensibilities:

confused

The unfinished, upside-down, wrong-way-round F clef in “Guitar”, I can just about live with.

But that back-to-front semiquaver-minim hybrid standing in for the “v” is an affront to anyone with even a passing knowledge of music.

Unless, of course, this symbol is far too advanced to be unveiled in part one of The Associated Board Guide To Music Theory, which is sitting on my desk as I type.

Perhaps its complexities are explained in part two, where no doubt we’re also treated to a detailed exegesis of the use of umlauted letters in musical scores?

You might call me a pedant, but the point is this: if you’re trying to connect with a particular audience – in this case would-be musicians – show them the courtesy of pretending you know what you’re talking about.

Looks to me like the only one being paid to be confused.com is the design agency that came up with this nonsense.

Now, even your cleaner is using corpspeak

Friday, May 14th, 2010

These days, even cleaning the loo offers no escape from corporate jargon. This company doesn’t just make bleach, it “delivers” all sorts of corporate clichés, such as “innovation”, “long-term sustainabillity” (short-term sustainability being what, I wonder?), and “commitment“.

spray&wipe

They should have stuck with the copywriter who came up with “Spray & Wipe”.

Exclusive to all readers: the ultimate list of iconic marketing hyperboles!

Wednesday, April 14th, 2010

I know you want to give your business the best possible chance, but please don’t resort to describing it in the clichéd, exaggerated terms that every one else out there seems to want to use. Spend five seconds contemplating the literal meanings of some of the words on this list and you’ll realise exactly why they’re so awful.

1. Ultimate
Modern life is fraught with danger, courtesy of the “ultimate burger”, the “ultimate rollercoaster”, the “ultimate flooring”, the “ultimate detox” and the “ultimate ethical meal” (to cite just a handful). I’m particularly intrigued by the the progressive approach to population control that is the “Ultimate Day” – “an exciting competition exclusively for 16 and 17 year olds – to win an Ultimate Day!”

2. Unprecedented
I’m willing to bet that most business people use “unprecedented” when what they really mean is “quite good”. Before drawing on this word ask yourself if what you’re describing really has never happened before. I’m only willing to give the benefit of the doubt to the US mortgage broker that claims to have “demonstrated unprecedented professionalism” when creating home loans for hundreds of clients. Presumably, all their competitors were sub-prime sharks.

3. Innovative
It’s not enough to be merely competent these days. To stand out, your product or service has to be the ground-breaking, boundary-pushing, edge-cutting child of your (no doubt unprecedented) creative thinking. Estate agents, bankers and lawyers all now claim to be innovative. Still like the sound of it?

4. Iconic
What do an overpriced lip gloss, an impractically tall lemon squeezer and a squeaky voiced, not terribly bright footballer have in common? Yep, they’ve all been labelled “iconic”. Thinking about elevating your product to the status of icon? Just to let you know: since Melanie C took on the “iconic” role of Mrs Johnstone in Willy Russell’s Blood Brothers, the word has been equated with a fictional woman you’ve never heard of, from a musical you’ve never seen, played by the least-famous former Spice Girl, whose existence you’d forgotten about until now.

5. Stunning
Stunning food. Stunning cars. Stunning houses with stunning wallpaper. It’s time to replace this hyperbole with a synonym whose meaning hasn’t been eroded by overuse. I vote for “stupefying”.

6. Exclusive
A label invariably attached to the overpriced tat proffered in Sunday magazines by exploitative “collectables” firms. Use it if you want to be associated with such distinctly unexclusive items as the Kitten Dreams Fabergé-inspired Jewelled Musical Egg, which features over 125 hand-set ‘gems’ (inverted commas theirs) and the inscription ‘Kittens Leave Paw Prints On Our Hearts’.

7. Designer
Want to part from their money the people who are middle-class enough to sneer at the people who buy Kitten Dreams Fabergé-inspired Jewelled Musical Eggs, but who are still insecure enough to want to fill their houses with overpriced tat? Ladies and gentlemen, I give you “designer radiators”, “designer sponges”, “designer cleaning fluid”, “designer water” and, yes, “designer tampons”. All paid for with a “designer mortgage”, no doubt.

What would you add to the list?

Keep your turnkey away from my touch points!

Monday, April 12th, 2010

A reader forwarded the following copy to me, hoping I could explain to him what the company responsible for it actually did. They lost me at “turnkey” – can anyone else help?

Your Turnkey Source For Highly Customized Internet Marketing Solutions

Plug into a proven source of interactive success through xxxxx, your dedicated partner on the Web. Rely on us to provide a full spectrum of Internet marketing solutions, precisely engineered to meet your needs. At xxxxx, we treat each and every phase of your interactive marketing program as a meticulous science – leveraging the latest technology, resource tools, and consumer trends to maximize your return on investment. Because the success of our clients is so pivotal to our own continued growth and vitality, we strive to deliver the highest level of service at every touch point.

Whatever they do, I think I’ll pass on the invitation to be part of their continued growth and vitality. Because impressed as I am with their meticulously scientific, precisely engineered, full-spectrum, solution-filled, resource-tooled and highly leveraged approach, I’m quite choosy about who I let near my touch points.

Innovative solutions 0, vampire squids 1

Thursday, April 8th, 2010

Usually, I write about bad copy on this blog, but today I give you one of the best pieces of writing I’ve ever read.

If you’re interested in the goings-on on Wall Street (which is to say, if you’re interested in whether you’ll still have a job this time next year), you’ll know it:

“The first thing you need to know about Goldman Sachs is that it’s everywhere. The world’s most powerful investment bank is a great vampire squid wrapped around the face of humanity, relentlessly jamming its blood funnel into anything that smells like money.” – Matt Taibbi, “The Great American Bubble Machine”, Rolling Stone, July 2009

Brilliant, isn’t it? The urgency of “the first thing you need to know”, and its implication that this is just one of many things the author will reveal about his subject. That startling, unforgettable and now famous image of the vampire squid, which I’ve quoted numerous times at dinner parties and which is up there with chunks of Prufrock in my list of lines I could roll around my tongue all day. It’s an opening that screams “read on”.

Even better, Taibbi’s words have stung the bank that we all (even – or, rather, especially – other bankers) love to hate. Released this week, Goldman Sachs’ 2009 Annual Report included a letter to shareholders, in which Goldman defends itself against Taibbi’s accusation that the bank bet against its own clients.

The document reveals a Goldman Sachs that dances with the elderly, takes children to the zoo and “makes a meaningful contribution to the growth of businesses, local communities and the global economy” (is there any more meaningless adjective than that “meaningful”, which crops up 11 times in the document?).

A Goldman Sachs whose “client-focused”, “performance-driven” employees understand that “engagement furthers sustainability” (no, I’ve no idea what it means either, but it does sound vaguely like the sort of thing I’d find in a leaflet from my local Council – deliberately so, I’m sure).

Forget about the Goldman Sachs whose dodgy deal bankrupted Greece. This Goldman Sachs sprinkles its financial fairy dust on the needy of all nations. It’s a Goldman Sachs whose “innovative solutions” and “culture of commitment” have defended UK pensioners, built schools in California, lent a helping hand to the US’s troubled motor and aviation industries, and saved thousands of jobs in India. A Goldman Sachs that does what you might expect your government to do (did they not realise that when people call them Government Sachs that’s not, like, in a good way?).

The document tries to depict a non-vampiric Goldman Sachs whose “first priority” is serving clients. But 178 pages of defensive, corporate cliché-ridden prose later and I can still picture that blood funnel, still smell that money.

Copywriters, there’s a lesson there somewhere.

Marketing segmentation: how not to do it

Wednesday, January 27th, 2010

You! Yes, you! You want a celebrity body, don’t you?

celeb_body

Look at that gorgeous girl above – isn’t that a body that screams POWER!!
celeb_back

What’s that? You’re over 55? Oh, I’m sorry, we’ve got a different leaflet for you. Here, take this one:
oldie_cover
Yes, yes, I know most women under the age of 30 would kill for Helen Mirren’s abs, but this leaflet’s much more suited to someone open quotes young at heart close quotes.

We really want you to know that we’re prepared to embrace you into our community. Especially someone as ladylike/gentlemanly as you.

Look, we’ve even gone so far as to crack open the big friendly hand-writing font from our folder marked “patronising community engagement ideas”.

See that old girl on the front – it changed her life (what little she’s got left of it, of course).

Not convinced? Read on:
oldie_inside1
Social interaction – imagine that! After all, being an unfit old crone really chips away at your confidence, doesn’t it? Especially when all your friends have died!

There’s more! In fact, it deserves another friendly font and lots of exclamation marks!!!

oldie_inside2

Everything all right, dear? I SAID, EVERYTHING ALL RIGHT DEAR?

WHAT’S THAT? HELEN MIRREN, YOU SAY? YES, SHE’S A NICE YOUNG LADY, ISN’T SHE?